Legal Notice

 

SECTION 1 – PURPOSE AND SCOPE

These general terms and conditions (hereinafter the "General Terms") apply to the contractual relations between the Bulgarian company URBN STORM eood. having its registered office at bul. Vitosha 9, 1000 Sofia, registered with the Bulgarian trade register under the number 205071682, hereinafter called «URBN STORM» and/or « Us », and the « Customer » and/or « You » on the website: www.reborn-antwerp.com (hereinafter called the « Website »).

The purpose of these General Terms is to define the terms and conditions for the online sale of products marketed by URBN STORM on its Website (the "Products").

These General Terms shall apply to all orders of Products (the "Order").

SECTION 2 –ACCEPTANCE, VALIDITY AND DURATION

Placing an Order with URBN STORM implies the full acceptance of these General Terms excluding any other document.

Online acceptance of these General Terms is confirmed by a mandatory box-checking process during the finalization of Orders on the Website.

The General Terms can be viewed at any time and can be downloaded in a printable format from the Website.

The General Terms are effective as from 10/07/2022 and remain applicable throughout the Order process on the Website. The applicable terms are those in force on the date on which the Order is placed.

We reserve the right to change these General Terms and Conditions at any time. The applicable General Terms are those in force on the date on which the Order is placed.

SECTION 3 – PURCHASING A PRODUCT ON THE WEBSITE

Capacity

You declare that you are at least 18 years old, and that you have legal capacity, or are the holder of a parental authorisation allowing an Order to be placed. You also declare (i) that you are fully authorized to use the available methods of payment and (ii) that these methods of payment allow access to sufficient funds to cover all costs incurred in purchasing the Products. You are financially liable for all Orders placed, both in your name and on behalf of third parties, including minors.

Customer account

In order to facilitate the placing of orders via the website, URBN STORM gives its Customers the possibility of creating a customer account. This registration is not mandatory but avoids that The Customer has to enter his or her data with each new Order.

The creation of your Customer account will imply the communication of your name, first name, and email address.

You warrant the truthfulness and accuracy of the information provided by You.

Ordering

You may place an Order on our Website for any Product that is available and depending on the availability of these Products in our stock.

In your shopping cart you can keep each selected product during any given shopping session.

Before finalizing your Order, a summary screen will appear showing all the details of the selected Products, which will enable you to check the details of your Order and to correct any errors. URBN STORM therefore invites you to ensure that all the information mentioned in this summary screen meets your expectations. This information cannot be changed after the Order has been validated.

The Order will only be effective following full payment of the price (VAT incl.) and acceptance of the General Terms Conditions in force at the time of Order by checking the box described in section 2.

Confirmation of the Order

After the Order has been placed, You will receive a confirmation e-mail containing all the details relating to the Order, the price (VAT incl.), the transportation charges and the delivery information. In case of any complaints, the URBN STORM’s contact details will also be included.

SECTION 4 – PRICE AND PAYMENT

Price

The sale prices mentioned on the website are indicated in Euro and include the applicable rate of Belgian VAT. These prices are exclusive of postal charges.

The prices applied are those indicated on the Site at the time of Order.

Payment

The price to be paid by the Customer corresponds to the amount indicated on the summary screen which the Customer will have taken note of before validating his Order.

Payment of the Products shall be made by:

Credit Card: Visa/ Maestro

PayPal

iDeal

Bancontact

KBC/CBC Payment Button

Belfius Direct Net

SEPA payment

and requires all information related to these payment methods to be provided.

SECTION 5 – DELIVERY OF ORDERS

Delivery

URBN STORM entrusts the delivery of its products to several shipping agents. Shipping rates may vary by companies, so we invite you to check their websites for more information. The exact amount of these transport costs will always be communicated to you when finalizing your order.

Delivery delay

The stated delivery times apply from the receipt by the Customer of the confirmation email sent by URBN STORM subject to validation of payment, delivery times will be communicated for information purposes.

URBN STORM undertakes to make every effort to deliver the ordered products within a reasonable time.

If the Products ordered are unavailable at the time of the order and cannot be delivered within a reasonable time following receipt of payment by URBN STORM, URBN STORM will inform upon receipt of his order the Customer by e-mail that the order has been cancelled.

When the product that was ordered is ready to be shipped (or removed from the store if applicable), URBN STORM sends an email to the Customer to confirm the shipment (or availability if any) of its Order. A tracking number will then be transmitted to the Customer, in order to allow him to follow up his order via the website of the shipping agents concerned.

For more information on delivery times and tracking, please refer to the "Delivery and Transport" page available on the Site at: https://reborn-antwerp.com/delivery-transport/ 

Refund Policy

The refund as well as the refund of the delivery costs will be operated using the same means of payment as those initially used by the Customer for the payment of his Order and this within 14 days following receipt of the returned Product.

The Customer shall support the costs due the return of the Products except those caused by the return of the Products in application of article 6.1 of the present Terms and Conditions.

Exchange Policy

URBN STORM does not permit the exchange of the Products via the Website. However, the Customer has the possibility to cancel his Order in compliance with the stipulated conditions and subsequently to make a new Order.

SECTION 6 – RECEIPT OF AN ORDER

The Customer shall verify the conformity of the Products received upon receipt of Order. Any defects regarding delivery (damaged packages, missing Products, damaged Products, non-conformity to the Order, etc.) must be reported within 14 days following receipt of the Products to the URBN STORM customer service at the following address:

By regular mail to the following address: URBN STORM eood., 

bul. Vitosha 9, 1000 Sofia, Bulgaria

By email at the following address: wholesal@reborn-antwerp.com

By phone: +32488 55 94 95 (from Monday to Friday, from 9 am to 4:30 pm)

Following the aforementioned signing procedure, the Customer has 14 days to return the Product received in its original packaging.

Subject to compliance with the return conditions specified below, URBN STORM will proceed with the reimbursement of the returned Products based on their value when the order was placed.

SECTION 7 – WITHDRAWAL / CANCELLATION OF AN ORDER

Right of withdrawal

In accordance with the Consumer Rights Act and Section 9 of the Directive 2011/83 of the European Parliament and of the Council on consumer rights, You - as a consumer - have a period of 14 days from the day of receipt of the Products ordered, to cancel your Order, without giving any reason.

A written request for cancellation must imperatively be sent before the expiry of the cancellation period to the following address

By mail :

URBN STORM eood.

bul. Vitosha 9

1000 Sofia Bulgaria

By e-mail to the following address: wholesale@reborn-antwerp.com

If the Product ordered has already been delivered at the time the Customer decides to cancel, the Product must be returned in its packaging to the address stipulated on the return voucher included in the parcel delivered within 14 days of the day on which You made your written request to cancel the Order

Consequences of the cancellation of the Order

If the aforementioned conditions are fulfilled and subject to compliance with the return conditions stipulated below, URBN STORM will proceed with the refund or exchange of the Product at the Customer's choice, according to the conditions stipulated below.

SECTION 8- RETURNS, REIMBURSEMENT AND EXCHANGE

Return conditions

URBN STORM will only accept to reimburse Products provided that they are returned to the address stipulated on the return voucher intact with their original packaging and accessories, ready for further marketing, and in particular provided that the following conditions are met: the Product must not have been worn, washed and / or damaged. The labels must also be attached to the Products.

If  You cannot return the Products that have been delivered to you in full or if they are damaged, URBN STORM will deduce of the reimbursement the value of the non returned, damaged Products based on their value when the order was placed. 

This does not apply if  You have noticed the deterioration yourself upon delivery.

Return policy

For more information on the terms and conditions of return, please refer to the page "shipping and returns" available on the Website at: https://reborn-antwerp.com/shipping-returns/ 

SECTION 9 – WARRANTY

All the Products sold on the Website benefit from the system of legal guarantee provided by the seller to the consumer as imposed by the European law. URBN STORM is committed to ensuring that the Products comply with the descriptions provided by the Website, the quality standards the Customer can reasonably expect and the legal provisions existing on the date of the Order. This warranty can be exercised for a period of 1 year from the date of delivery of the product.

Any complaint must be sent to the following address:



By email: wholesale@reborn-antwerp.com



By mail :

URBN STORM eood.

bul. Vitosha 9

1000 Sofia Bulgaria

If the legal conditions of the guarantee are met, URBN STORM shall either repair or replace the Product at its own expense, unless this is impossible or disproportionate, or reduce the price or terminate the contract (refund) if such repair or replacement is impossible / disproportionate, or cannot be carried out within a reasonable time and without major inconvenience to the Customer.

Products that have been damaged other than by proper use will not be reimbursed.

SECTION 10 – RETENTION

10.1       The Products remain the property of URBN STORM until full and actual payment of the price of these Products.

SECTION 11 – LIABILITY

URBN STORM shall not be liable for any loss of profits, damages arising from a loss in the broad sense of the term or any other direct or indirect damages of any kind whatsoever.

URBN STORM shall not be held liable for any damages not inherent to the Product and / or for non-conceptual defects resulting from an external cause, totally unrelated to URBN STORM and regardless of the fact whether the Customer may or may not be at fault.

The Customer is responsible for the correct use of the Products, in accordance with the instructions and recommendations of the supplier or the manufacturers, and the compliance with the regulations in force, in particular with regard to safety.

SECTION 12 – INTELLECTUAL PROPRERTY RIGHTS

The use of the Website is reserved for strictly personal use unless expressly and specifically agreed otherwise by URBN STORM eood.

URBN STORM eood. retains full and exclusive property of the various data transmitted under these General Terms under the various laws relating to the protection of copyright and neighbouring rights, trademarks and patents law and in particular the Act on the legal protection of databases as well as all trademarks, texts, comments, works, illustrations and images, whether visual or sound, reproduced on the Website.

Creating a hypertext link on the Website, using the so-called "framing" or "deep linking" technique, is strictly forbidden without the prior authorization of URBN STORM. The request must be sent to wholesal@reborn-antwerp.com and must mention the address of the url page where the link would appear on the third-party site.

Any full or partial reproduction of the URBN STORM’s catalogue and / or Site is only authorized for the exclusive purpose of information for private and personal use. Any reproduction or use of copies made for other purposes is strictly prohibited.

SECTION 13 – APPLICABLE LEGISLATION AND JURISDICTION

These General Terms, and more generally the contract which You conclude with URBN STORM, are governed by English law. All disputes relating to their interpretation and/or performance fall under the jurisdiction of the Belgian courts.

You agree to submit all disputes arising out of the commercial relationship between you and us to the non-exclusive jurisdiction of the Bulgarian courts of the City of Sofia. You may, however, take legal action to assert your  rights as a consumer in The country of the European Union in which you reside.

The   European   Commission   provides   for   an online    dispute    resolution    platform,    which    you    can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us.

SECTION 14 – FINAL PROVISION

Should URBN STORM at any given time claim the benefit of one of the provisions of these General Terms, this may not be interpreted as equivalent to a relinquishment by it to claim the benefit of them subsequently.

If one of the provisions of the General Terms is declared invalid or without effect, it shall be deemed to be unwritten, but this shall not affect the validity of the other provisions, unless the provision declared invalid or without effect was essential and determining.

The electronic data maintained in URBN STORM’s IT-systems relating to all Orders has probative force between the parties, until proof to the contrary is produced. These electronic data therefore constitute admissible, valid proof which is binding on the Consumer according to the same terms and with the same probative force as any documents produced, received or kept on paper.

ARTICLE 1 - GENERAL PRINCIPLES

URBN STORM SA is a Bulgarian company, headquartered in bul. Vitosha 9, 1000 Sofia, Bulgaria, registered with the Bulgarian register of companies under the number 205071682 (herein after referred to as « URBN STORM ») which operates an online selling platform trough the Website www.reborn-antwerp.com (hereinafter referred to as the “Website”).

All personal data collected by us (hereinafter referred to as “Personal data”) are processed in compliance with the European and Bulgarian regulations applicable to the protection of personal data in particular with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, “GDPR”)), the Directive 2002/58/EC as amended by the Directive 2009/136/EC and the Belgian law of 13 June 2005 on “Electronic Communication” as amended by the law of 10 July 2012.

You are invited to read carefully this Privacy Policy (herein after referred to as the « Policy »).

ARTICLE 2: SCOPE

2.1 This Policy explains how URBN STORM uses and process your Personal data when you use the Website and your rights as user of the Website.

As used in this privacy policy, the term “Personal Data” means information that, alone or in combination with other information available to URBN STORM, identifies you directly or indirectly, and has the same meaning as set out in the GDPR.

The Policy applies to all services provided by URBN STORM via the Website.

ARTICLE 3: COLLECTED DATA

When you visit the Website, we may collect information (Personal data included) in several ways:

Data provided by the users. We collect data that you provide by using the Website in order to allow us and our Partners to proceed and fulfill your orders.

Data collected via technological tools. When you use the Website, our computer systems may collect passive data such as the IP (Internet Protocol) address or the browser type. We also use cookies in order to recognize the preferences of our visitors so that we can configure our Website as user-friendly as possible and to make it possible for specific applications of our Website to operate correctly.

By using the Website or providing Personal Data, you are consenting to and authorizing the collection and procession of your Personal Data as described in this Policy. If you do not consent to or cannot authorize the collection and processing of your Personal Data as described in this Policy, do not use the Website.

You have the right to withdraw your agreement at any time, by contacting URBN STORM to the following address:

URBN STORM 

Bul. Vitosha 9

1000 Sofia

Bulgaria

OR

Via email: wholesal@reborn-antwerp.com

ARTICLE 4: PURPOSE OF THE DATA PROCESSING

The personal data that we collect are used to process the execution and follow-up of your bookings and the corresponding services. In addition, the personal data collected is used to improve our services and let us know your interests with regard to the functionalities, the performances and the support of our services.

We may use the Personal data collected ourselves or via several supports for the purposes of promotional, commercial or information communications. In this context, in order to ensure a better use of our services and to keep you informed about our news and our best offers, we may offer our newsletters for free. Unless you notify your objection, we are entitled to send you via e-mail information regarding the use of our services and our promotional offers.

In addition, we may use the Personal data collected to carry out studies aimed at improving our services.

We may disclose your Personal data if necessary in order to (a) comply with the applicable laws or satisfy a Court order or injunction; or to (b) protect and defend our rights and the rights of the Users of the Website or (c) to comply with other legal or regulatory requirements. URBN STORM will use reasonable efforts to notify you before so doing, unless URBN STORM is legally restricted from doing so.

We may disclose your Personal data to our direct e-mail marketing providers, in the event you choose to receive our promotional communications. In any case, we make reasonable efforts to the extent within our control to ensure that the concerned companies respect this Policy. We prohibit the mentioned companies to use your Personal data for purposes other than to provide the products and/or services specifically requested by URBN STORM.

4.6. We may also transfer your Personal Data to our management and billing software providers, i.e. Mollie Inc.and its affiliates, including Mollie Data Processing (BE) Inc., Mollie Payments (BE) Inc., Mollie (NL) Inc., and Mollie International Limited (hereinafter collectively referred to as “Mollie”) , in order to execute the service(s) provided on our Website.

We may anonymize your Personal data by removing the personally identifiable information such as the name and e-mail address and then aggregate data for market research purpose. We may further disclose such anonymized information to third parties.

Except as otherwise provided in the present section, we undertake not to transfer your Personal data to third parties without your approval.

ARTICLE 5: RIGHT TO OPPOSE

You have the right to oppose to the processing of your Personal data and to the use of said data for the purposes of prospection, in particular of commercial nature. This right may be exercised by sending a letter to URBN STORM:

URBN STORM 

Bul. Vitosha 9

1000 Sofia

Bulgaria

OR

Via email: wholesal@reborn-antwerp.com

To unsubscribe from our newsletters you may click on the “unsubscribe” link situated at the bottom of all our newsletters. The unsubscribe requests are taken into account only if you further receive a confirmation message. In the event you do not receive the confirmation message, you may exercise the right to oppose as described in article 6.1 of this Policy.

ARTICLE 6: RIGHT TO ACCESS, TO RECTIFY, TO REMOVE AND TO LIMIT THE PROCESSING

You have the right to access, to rectify, to remove and to limit the processing of your Personal data in accordance with Article 15, 16, 17 and 18 of GDPR.

6.2. These rights may be exercised by sending a letter to:

URBN URBN STORM 

Bul. Vitosha 9

1000 Sofia

Bulgaria

OR

Via email: wholesal@reborn-antwerp.com

Before replying to a request, we may invite you to identify yourself.

ARTICLE 7: RIGHT TO PORTABILITY

7.1. You also have the right to receive the Personal data that concern you and that you have provided to URBN STORM in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent or on a contract and is carried out by automated means.

ARTICLE 8 : COOKIES

A cookie is a piece of data stored on your device from our browser containing information about you. The purpose of the cookies is to improve the use of the Website. Cookies may be used to personalize the application according to your preferences. Cookies also allow the analysis of the use of the application.

URBN STORM informs you about the types of cookies used on the Website:

Analytics cookies (Google Analytics, Facebook)

Cookies used as a "shopping cart" on a merchant site allow to keep track of the items stored in your order basket);

Session cookies are used to facilitate your use of the Website by storing certain data about you (delivery data, billing, preference for the language of the site or other preferences necessary to provide the requested service).

Advertising cookies designed to inform us about the products, services and pages that you consult, make it possible to personalize the advertisements that are likely to be offered to you on the Website by means of techniques called "retargeting" based on your previous research and your selection criteria (internal retargeting for the display of the start page, abandoned baskets and wishlists, and retargeting on sites external to URBN STORM (Facebook, Google targeting, Big data, Google My business, etc.));

Performance cookies allow to know if a click on the Website led to a sale at one of our partners. The "tracing" of the purchase is crucial for the activation of the cash back and by means of this type of cookies, the Website succeeds in providing the service requested by the user. In accordance with the law of 13 June 2005 relating to electronic communications, these cookies do not collect any information allowing to personally identify the user and as they are set up strictly for their technical functionality they do not require the express consent of the user. subscriber.

3. According to the law of 13 June 2005 relating to electronic communications, your consent is not necessary for the installation of cookies which have as sole purpose to facilitate the electronic communication or which are strictly necessary to the provision of online services at your express request (session cookies).

For other cookies, your consent or your refusal is provided via the settings of your browser or via the configuration of any other technical mean dealt via the application and allowing us to manage your navigation with the application.

You may refuse to install cookies following the procedures as described below in your browser options:

If you use Internet Explorer, click here:

If you use Mozilla Firefox, click here

If you use Google Chrome,,click here

If you use Safari, click here

We inform you that disabling cookies may be detrimental to the optimum navigation and to the functionalities of the Website.

You can always delete the accepted cookies. In the event you wish to delete cookies, the parameters and the preferences which are controlled by the concerned cookies will be also deleted.

ARTICLE 9: SECURITY MEASURES

URBN STORM takes all precautions to ensure the security of your Data. In particular, we have set up a program for securing the information stored in our systems. In addition, our computer systems have data encryption and software protection.

Unfortunately, no electronic communication over the Internet can be guaranteed to be 100% secure.

ARTICLE 10: CONSERVATION OF YOUR DATA

URBN STORM may store your personal data for a duration that does not exceed what is necessary in order to achieve the finality for which these data are collected, in particular to in order to offer you new products and / or services. To that end, URBN STORM will delete your Personal Data after the cancellation of your subscription.

ARTICLE 12: RIGHT TO LODGE A COMPLAINT

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your Data infringes the GDPR

For Belgium

The Belgian supervisory authority is : 

  Gegevensbeschermingsautoriteit

  Drukkersstraat 35, 1000 Brussels

Phone : +32 (0)2 274 48 00

Fax :  +32 (0)2 274 48 35

Email : commission@privacycommission.be

By this Cookie Statement (hereinafter "Cookie Declaration"), URBN STORM eood is a Bulgarian company, headquartered in bul. Vitosha 9, 1000 Sofia, Bulgaria, registered with the Bulgarian register of companies under the number 205071682 (hereinafter referred to as "URBN STORM") informs you as to the use of cookies, web beacons and similar technologies on its website (www.reborn-antwerp.com) (hereinafter referred to as the "Site").

In Belgium and until the entry into force of the new European regulation on e-Privacy, the use of cookies is regulated by the law of 13 June 2005 on electronic communications, as amended by the law of 10 July 2012 (transposition of the Telecom law).

The aim of this page is to help you better understand these technologies and how we use them on our sites as well as in our services, applications and tools. Below you will find a summary of the main points to know about how we use these technologies. Below, you can also see the Notice on the use of cookies in its entirety.

Our cookies and similar technologies have different functions. They may be necessary for the operation of our services, the improvement of our performances, offer you additional functions, or allow us to offer you relevant and targeted advertising.

WHAT IS A COOKIE AND WHAT IS IT USEFUL?

Cookies and similar technologies are small files that the server of a website saves temporarily or permanently on your computer, your tablet or your smartphone through your browser and allow us to collect data each time you visit our website or when you interact with our services. They can also be installed on the website by third parties (advertising partners or social networks).

We work with service providers to provide you with relevant advertising for our services and other websites. These service providers may also place cookies on your device via our services (third-party cookies). They may also collect information to help them identify your device, such as the IP address, or other unique identifiers or hardware.

It is possible to block, delete or disable these technologies if your device allows it. You can manage cookies and your preferences in the settings of your browser or device.

Cookies have several uses: to ensure the proper functioning of the website and to allow a smooth navigation (technical cookies), to improve your experience as a user taking into account your preferences (for example, by retaining your choice of language or your identifiers or by keeping your shopping cart) (functional cookies), collect statistical data to evaluate and improve the content of the site (for example, by counting the number of visitors, identifying the most visited pages, etc.) (analysis or performance cookies) or adapt the content and / or advertising of the site according to your profile (tracking or advertising cookies).

Most technical and functional cookies are session cookies, that is, temporary cookies that are active for the duration of your visit only and are deleted when you close your browser. Other cookies are permanent cookies, that is, they remain on your device until you manually delete them or until they expire on their own.

WHAT ARE THE COOKIES USED ON THE SITE?

You will find below the list of cookies used on the Site:

- Essential cookies: Those files are essential to ensure a good level of communication and are intended to facilitate navigation.

Functional cookies: Those files are intended to facilitate the visit on our site and to improve their usability (example: choice of the language).

Performance cookies: are files used for the Site's statistical analysis and audience measurement cookies that record the information you entered during your visit to the Site, such as the domain name and the host computer from which you are surfing the Internet. Internet Protocol (IP) address of the computer used, the date and time of navigation and the URLs from which you accessed the Site.

Advertising cookies: whose purpose is to inform us about the products, services and pages you visit and allowing us to offer personalized content and in particular to display when you connect to our Site targeted advertising in relation to your expectations, using retargeting techniques based on your previous research and selection criteria (internal retargeting for the start page view, abandoned baskets and wishlists, and retargeting on external sites ( Facebook, Google targeting, Big data, Google My business, etc.);

In accordance with the law of June 13, 2005 relating to electronic communications, as modified by the law of July 10, 2012, your agreement is not necessary when the installation of a cookie has for exclusive purpose to allow or facilitate the communication electronically or is strictly necessary for the provision of an online service at your express request (technical cookies, session cookies, performance cookies when they are strictly n place for their technical functionality).

For other cookies, including advertising and third-party cookies we would like you to accept such

cookies from domain if you wish to have the best user’s experience possible.

In case of refusal of cookies allowing us to identify the products, services and pages you visit, the content of your navigation will not be personalized, and the advertisements displayed may be of no interest to you.

These cookies can be set according to your choice, as described in the section below.

HOW DO I MANAGE MY COOKIES?

Several options are available to manage cookies.

Most browsers are set to automatically accept cookies, but all of them allow you to customize the settings according to your preferences.

URBN STORM uses cookies to facilitate your access to the site, thus avoiding you having to choose your language and close the link to the cookie statement during each of your visits, to see systematically display the same information screens for, etc ...

If you wish to benefit from this comfort of use, please accept the cookies of the domain URBN STORM, even if, in general, you would block the use of the cookies.

Note: If you make any changes, be aware that they have no effect on cookies that may have been installed on your computer before they occur. You will have to delete them specifically.